FEATURES
One queue, always the right person answering
Stop bouncing tickets around. Halo reads each message and assigns it to the teammate with the right skill.
Start free · No credit card required
Team workload ↗
A clear view of who can help next.
Illustrative team data · See workload before assigning
A clear path
through the queue.
Halo reads each message and assigns it to the teammate with the right skill and the lightest queue. Fewer handoffs. Less time waiting.
Pick up the story.
Not the pieces.
One customer timeline follows every conversation. Context-aware drafts draw from your past answers, so your team can respond without starting over.
See the pressure.
Share the load.
Live reply-time and workload views help you spot a busy queue, rebalance ownership and keep your team moving together.
Team workload
Live
Support
2 active
Billing
4 active
Sales
6 active
Median first reply
2m 14s
Move 2 Conversations to Billing
“Halo transformed our support workflow. We replaced multiple tools with one platform and saw our reply time drop significantly.”
Diego Ferrer
Founder, Almora
One
Customer timeline
Shared
Team context
Frequently asked questions
A few things you might ask.
Is there a free plan?
Which channels can I connect?
How does smart assignment work?
Can my team review AI replies?
How does smart assignment work?