Every customer.
One calm inbox.
Halo brings email, chat, WhatsApp and social into one customer timeline. Route the right conversation to the right teammate—and keep every reply in context.
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No credit card required
Trusted by teams who take support seriously
HOW HALO WORKS
All Channels Connected
Connect your channels
Link the inboxes your team already lives in, in under a minute.
WHEN
Topic is Billing
Route to
Billing team
Routing Rule Active
Set your routing rules
Choose who handles what and set limits per queue.
Can you send my latest invoice?
Of course — here’s your invoice.
Send
Reply Sent
Reply from one place
Answer once, the timeline follows the customer everywhere.
A clear path
through the queue.
Halo reads each message and assigns it to the teammate with the right skill and the lightest queue. Fewer handoffs. Less time waiting.
Pick up the story.
Not the pieces.
One customer timeline follows every conversation. Context-aware drafts draw from your past answers, so your team can respond without starting over.
See the pressure.
Share the load.
Live reply-time and workload views help you spot a busy queue, rebalance ownership and keep your team moving together.
Team workload
Live
Support
2 active
Billing
4 active
Sales
6 active
Median first reply
2m 14s
Move 2 Conversations to Billing
SIMPLE PRICING
Do more, Pay less.
Frequently asked questions
A few things you might ask.
Is there a free plan?
Which channels can I connect?
How does smart assignment work?
Can my team review AI replies?
How does smart assignment work?